Shipping Policy

Last Updated: June 20, 2026

At Grameena Mart, we strive to deliver fresh, natural, and authentic products to your doorstep in a timely manner. Please read our Shipping Policy carefully before placing an order.

1. Serviceable Locations

We currently accept and deliver orders across India only. Orders placed from locations outside India cannot be processed at this time.

2. Shipping Partners

To ensure reliable and timely deliveries, Grameena Mart collaborates with trusted third-party courier and logistics partners across India.

3. Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during festive periods may require additional processing time.

4. Delivery Timeline

Delivery timelines depend on the destination and courier service availability.

Metro Cities: 2–5 Business Days
Tier 2 & Tier 3 Cities: 3–7 Business Days
Remote Locations: Up to 9 Business Days

Actual delivery times may vary due to weather conditions, transportation delays, festivals, strikes, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Grameena Mart may offer free shipping promotions on eligible orders.

6. Order Tracking

Once your order is shipped, tracking details may be shared through SMS, WhatsApp, email, or your registered mobile number.

7. Order Cancellation by Grameena Mart

Grameena Mart reserves the right to cancel any order within 48 hours of order placement under circumstances including but not limited to:

Product unavailability
Pricing or technical errors
Suspected fraudulent transactions
Incorrect customer information
Logistics or delivery constraints

If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method.

8. Delayed Deliveries

While we make every effort to ensure timely delivery, Grameena Mart shall not be held liable for delays caused by courier partners, natural disasters, government restrictions, strikes, weather conditions, or other circumstances beyond our control.

9. Damaged or Missing Products

If you receive a damaged package or find any item missing from your order, please contact us within 48 hours of delivery with relevant photos and order details.